Shipping policy
Thank you for shopping with MINDKIDZ at mindkidztoys.com.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered for purchases made through mindkidztoys.com.
This policy applies to orders shipped within the United States.
Order Processing
Orders are processed after payment has been received and approved.
Most orders are sent to fulfillment shortly after they are placed. Because of this, we may be unable to cancel, modify, reroute, or change an order once it has entered fulfillment.
Please review your order carefully before submitting it, including:
- Product selection
- Quantity
- Shipping address
- Email address
- Phone number, if provided
If you need to request a change or cancellation, contact us as soon as possible at:
info@mindkidztoys.com
Submitting a cancellation or change request does not guarantee that we will be able to complete it.
Shipping Destinations
We currently ship orders within the United States.
Shipping availability may vary depending on product availability, inventory location, carrier availability, and destination.
We may be unable to ship to certain addresses, including some P.O. boxes, freight forwarders, hotels, temporary addresses, military addresses, non-contiguous U.S. locations, or restricted delivery areas.
If we are unable to ship to the address provided, we will contact you using the information provided at checkout.
Shipping Methods and Delivery Estimates
Shipping methods, delivery estimates, and available options may be shown at checkout.
Delivery dates and transit times are estimates only unless expressly stated otherwise.
Estimated delivery times may vary depending on:
- Destination
- Inventory availability
- Order processing time
- Product size or weight
- Carrier availability
- High-volume periods
- Weather or natural disasters
- Holidays
- Incorrect or incomplete shipping information
- Failed delivery attempts
- Events outside our reasonable control
We make reasonable efforts to ship orders within the timeframe shown at checkout or in our shipping communications.
If no shipping timeframe is provided, we will make reasonable efforts to ship your order within the timeframe required by applicable law.
If we determine that we cannot ship your order within the promised timeframe, we may contact you with an updated estimated shipping date or offer you the option to cancel your order and receive a refund for unshipped products, as required by applicable law.
Shipping Charges
Shipping charges, if any, will be shown at checkout before you place your order.
Shipping charges may vary depending on:
- Product purchased
- Delivery destination
- Shipping method selected
- Promotions or discounts
- Order value
- Carrier or logistics costs
Original shipping charges are non-refundable unless the order issue was caused by an error by MINDKIDZ or our logistics partners, as described in our Refund Policy.
Our Refund Policy is available on our website at mindkidztoys.com and incorporated into this Shipping Policy by reference.
Tracking Information
Once your order ships, tracking information may be sent to the email address or phone number provided at checkout.
Tracking information may take time to update after the order has been packed or handed to the carrier.
If your tracking number does not show movement immediately, please allow additional time for the carrier or logistics partner to update the tracking status.
If you have questions about tracking, contact us at:
info@mindkidztoys.com
Delivery
Deliveries are completed by third-party carriers and logistics partners.
A delivery may be left at your door, mailbox, parcel locker, building reception, mailroom, front desk, or another location considered appropriate by the carrier.
For some deliveries, the carrier may provide delivery confirmation, proof of delivery, recipient details, or a delivery photo when available.
Orders marked as delivered by the carrier are not automatically eligible for refund.
If your order is marked as delivered but you cannot locate it, please first check:
- Around your delivery location
- With household members
- With neighbors
- With your building reception, front desk, mailroom, or parcel locker
- Any alternate delivery location used by the carrier
If you still cannot locate your package, contact us at:
info@mindkidztoys.com
We may use tracking information, delivery confirmation, proof of delivery, carrier investigation results, or logistics partner records to determine the appropriate resolution.
Incorrect or Incomplete Shipping Address
You are responsible for providing a complete and accurate shipping address at checkout.
Once an order has entered fulfillment, we may be unable to change the shipping address.
If an order cannot be delivered because the shipping address provided was incorrect, incomplete, outdated, undeliverable, or refused, the order may not be eligible for refund.
If the package is returned to our return center or logistics partner, we may, at our discretion, offer a reshipment, refund, or store credit after deducting applicable shipping, return, and processing costs.
Lost Packages
If your order has not been delivered within 7 days after the estimated or guaranteed delivery date, contact us at:
info@mindkidztoys.com
Please include:
- Your order number
- The email address used at checkout
- The shipping address
- Any relevant tracking information
We will investigate the shipment and may offer a replacement or refund depending on the result of the investigation.
Orders marked as delivered by the carrier are not automatically considered lost and are not automatically eligible for refund.
Damaged, Incorrect, or Missing Items
Please inspect your order when it arrives.
If your item arrives damaged, incorrect, or missing parts, contact us within 7 days of delivery at:
info@mindkidztoys.com
Please include:
- Your order number
- Photos of the shipping box
- Photos of the shipping label
- Photos or video showing the damaged, incorrect, or missing item
- A short description of the issue
Depending on the situation, we may offer replacement parts, a replacement kit, return instructions, or a refund.
For missing or damaged parts, replacement parts are usually the fastest solution.
Our Refund Policy is available on our website at mindkidztoys.com and incorporated into this Shipping Policy by reference.
Failed Delivery Attempts and Refused Packages
If a carrier is unable to deliver your package after one or more attempts, the package may be returned to our return center or logistics partner.
If you refuse delivery or fail to accept delivery without our prior written approval, the order may be treated as an unauthorized return.
In these cases, we may deduct applicable shipping, return, and processing costs from any refund, store credit, or reshipment.
Order Cancellations After Shipping
Once an order has been packed, shipped, assigned tracking, or handed to a carrier, it usually cannot be cancelled, rerouted, intercepted, or modified.
If you no longer want the product after it has shipped, the order must be handled under our Refund Policy.
For returns due to change of mind, duplicate order, no longer wanting the product, or finding the product too difficult to assemble, a $14.95 return shipping and processing fee may be deducted from your refund, as described in our Refund Policy.
High-Volume Periods
During high-volume periods, including holidays, major promotions, product launches, or peak shopping seasons, order processing and delivery may take longer than usual.
We recommend placing orders early during these periods.
International Shipping
This Shipping Policy applies only to orders shipped within the United States.
For orders outside the United States, shipping availability, delivery times, duties, taxes, customs charges, and return options may vary.
If international shipping becomes available, separate international shipping terms may apply.
Contact Us
For questions about shipping, tracking, delivery, damaged items, missing parts, or order issues, contact us at:
MINDKIDZ
info@mindkidztoys.com
mindkidztoys.com
30 St Gould Ste, Sheridan, WY 82801, United States